"There are many things that can be done in the big health industry, and there are many new things worth exploring, but we only do one thing, that is, focus on the clinic," Fan Shaofei, CEO of Ping An Wanjia Medical , said firmly in an interview.
Since its official launch in July last year, Ping An Wanjia has a 20% (about 50,000) online rate of national urban clinics. The self-built medical SaaS system "cloud clinic" covers more than 12,000. In the eyes of the industry, the speed of development is so fast. What is Wanjia Medical? Where is its prospect?
Basic clinics will be ushered in an outbreak
In November 2017, the National Health and Family Planning Commission issued the Interim Measures for the Administration of Recording of Chinese Medicine Clinics. According to the regulations, if the conditions for holding Chinese medicine clinics are met, the materials required for filing will be reported to the county-level Chinese medicine authorities in charge of the clinic. After receiving the materials, the competent department of Chinese medicine at the level shall file the "Traditional Chinese Medicine Clinic Record" on the spot for the complete documentation and compliance with the filing requirements.
Also in November, the “Shenzhen Clinic Setting Standard (Trial)†was officially implemented. The “Standard†proposed that “citizens, legal persons or other organizations can apply for a clinicâ€, and the first time the country’s breakthrough clinic can only be applied by the doctor himself, It is suggested that there are 1 to 4 clinics and clinics, and it is also the first time that the country can only set up a clinic for a clinic.
It seems that the opening of the clinic has become within reach. According to the relevant data of the National Health and Family Planning Commission, as of the end of April 2017, there were 930,000 grassroots medical and health institutions nationwide, including 205,000 clinics (medical offices). The country has promoted the important sinking channels for grading medical treatment, and the social medical policy has been continuously released. Analysts have pointed out that grassroots medical clinics will also show an order of magnitude growth, and opportunities for Chinese primary medical service institutions are coming.
Fan Shaofei, CEO of Ping An Wanjia Medical
However, since the birth of the clinic, it has inherent defects. According to Fan Shaofei, CEO of Ping An Wanjia Medical Care: Most grassroots clinics often face some problems in their actual operations because they rely on personal strength. The main performances are: weak financial strength. There is a large gap in talents, lack of marketing ability, low brand influence, lack of informationization, and difficulty in upgrading technical services. Medical institutions such as clinics need to be upgraded in terms of service standards, industry supervision, and user experience.
"Congenital deficiency" needs to be "cultivated" to make up for it. How to make up for it? In the "Internet +" mobile era, the informationization of grassroots clinics that lag far behind the times will become the most efficient, convenient and effective entry point for achieving transitions. This is also a huge opportunity for Ping An Wanjia Medical.
With the "golden key" but the most grounded thing
Prior to this, Ma Mingzhe, Chairman and CEO of China Ping An Insurance (Group) Co., Ltd., repeatedly stated that Ping An will focus on two core businesses in the future. One is big finance, the other is big health, and Ping An Wanjia Medical is safe and healthy. One of the members of the board, together with Ping An Health Insurance, Ping An Good Doctor, and Ping An Medical Health, constitutes the current four-horse carriage of Ping An Health.
Ping An Health Insurance specializes in commercial insurance, Ping An Good Doctor focuses on mobile Internet consultation, Ping An Medical Health is responsible for getting through the payment link, and Ping An Wanjia Medical, which was officially launched in 2016, has a birth label that is “taking a platform, a tree standard, and even a clinicâ€. Taking the establishment of a national medical service platform as an entry point, we will comprehensively improve the energy level of basic medical services through online and build quality medical services offline.
Therefore, in response to the management dilemma of primary medical clinics, Wanjia Medical is based on the “cloud clinic†of the SaaS system. What the cloud clinic needs to do is the resource integrator, the service connecter, and the clinic enabler. Around this time, the market lilac garden announced the paid management of the lilac clinic management system "Clove Cloud Butler", Tencent's Penguin doctors launched the clinic management system "medical treasurer", also served in the clinic, Ping An Wanjiayun clinic compared with them What advantage?
Fan Shaofei said: Medical SaaS solves the problem of primary health care, and it is only from the two levels of technology and business. How to solve the pain points of primary medical care for the clinic to carry out the deep empowerment of the clinic and stimulate the vitality of the primary medical institutions, will undoubtedly become a competition. The key to breaking the bureau, Wanjiayun clinic has seized this key.
At present, Ping An Wanjia has a research and development team of more than 200 people in Shenzhen and Shanghai. There are nearly 50 local technical service teams in the country. The clinic users are used to guide and collect demand all the year round. The cloud clinic version is still in rapid iteration.
Not only informationization, but also "highway"
It is understood that there are more than 12,000 clinic users in Wanjiayun clinic, including three categories: one is the direct use of new clinics; the other is the conversion of established clinics; the third is the established clinic system, the original system and Wanjiayun The clinic system is used in parallel.
What services can the cloud clinic provide? He Liquan, CTO of Ping An Wanjia Medical Co., said in an interview: We provide the most basic services, and also bring the "most loved and no" energy level upgrade service for offline medical clinics.
1. Improve efficiency and improve efficiency. Cloud clinics can help clinics with typesetting, appointments, consultations, medical records, prescriptions, checkout charges, and drug supplies management. For example, in the medical records, according to Hong Kong's research on Chinese doctors, more than 50% of doctors spend more than 4 hours a day on medical records. The “Voice Medical Record†function of Wanjiayun Clinic solves the problem of time-consuming and labor-intensive input of electronic medical records in handwritten or conventional medical SaaS systems. Wanjia said that the smart medical speech recognition rate has reached 95%, and doctors can achieve 180+ Chinese characters/minute input by speaking, freeing both hands.
For example, in terms of prescriptions, the experience of the grassroots doctors is not rich enough, the diagnosis and treatment process and prescriptions are not standardized, and they often hope to have external support and reference. The purpose of the system created by Ping An Wanjia Medical and the Mayo Knowledge Base is to solve this problem. In terms of the knowledge base, it provides the concept, cause and clinical manifestations of the disease, which is convenient for doctors to study. During the diagnosis and treatment process, Wanjia said that the system can automatically identify the electronic medical record content, and provide refined medication recommendations, and gradually introduce various standardized treatment ideas for chronic diseases, and give targeted recommendations based on individual patient conditions.
2, with external resources, landing medical insurance business insurance. Based on the huge appeal of medical insurance to clinics, Yun Clinic is still undertaking the medical insurance and commercial insurance docking business in Shenzhen, Xiamen and Chongqing, and will continue to expand the service city.
In July of this year, Wanjia Medical piloted the “Standardized Clinic Management Service Platform†in Shenzhen and officially launched the medical insurance intelligent audit system. By providing social security designated medical institutions to apply, the cloud clinic system has both supervisory and auxiliary functions, realizing pre-existing prompts, early warnings, post-mortem audits and responsibility traceability. It is understood that the platform has been on the line for half a year. In the past six months, only social security designated medical institutions have handled one agency, and the number of contracted clinics has reached nearly 300. It has been publicized by medical insurance and has become a designated medical institution with 76, which has improved the government's review of social security.
At the same time, in connection with the external resources and services for the development of the clinic, the cloud clinic also provides such as Wanjia certification, Wanjia College doctor training, Wanjia talent recruitment, medical insurance, commodity marketing standardized medical products , commercial health insurance products, finance. Services such as credit are integrated into the cloud clinic.
3, extensive adaptation and private customization. In terms of refinement, the cloud clinic has opened the Chinese medicine version, the general version, and the dental version. It is targeted at different departments to meet the different needs of different clinics for different systems, and for management, doctors, The nurse has three different roles and sets different customized versions.
In addition, Ping An Wanjia Medical Cloud Clinic can also connect Ping An Group's scientific and technological resources to realize identity identification, service traceability and auditing through face recognition and AI technologies. He Liquan hopes: "Ping An Wanjia will not only do clinic informationization, pure information tools can not attract a large number of clinics, clinic users pay more attention to the resources and opportunities connected by the system. Therefore, we hope to build through the information cloud platform. To create a highway that helps clinics develop.
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